Privacy policy

Last updated: July 2026

XLyngen respects your privacy. This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us or make a booking.

Who is responsible for your information?

XLyngen AS is responsible for the processing of personal information described in this policy.

XLyngen AS
Lenangsveien 2344
9068 Nord-Lenangen
Norway

Phone: +47 77 71 35 00
Email: post@xlyngen.no

Information we collect

We may collect personal information when you:

  • Make a booking or booking enquiry
  • Contact us by email, telephone or through a contact form
  • Subscribe to our newsletter
  • Register for an activity, event or experience
  • Use or browse our website

The information may include your name, email address, telephone number, booking details, travel information, payment information and any information you choose to provide in your message.

How we use your information

  • Respond to enquiries
  • Process and administer bookings
  • Provide the services and experiences you have requested
  • Send practical information relating to your stay
  • Manage payments and fulfil accounting obligations
  • Send newsletters and marketing when you have given your consent
  • Improve the website and understand how it is used
  • Protect the website against misuse and security threats

Booking and external services

Bookings may be completed through an external booking provider. When you use the booking system, your personal information is also processed according to the privacy policy and terms of that provider.

We recommend reading the provider’s privacy information before completing your booking.

Newsletters

You may subscribe to receive news, offers and information from XLyngen.

We only send marketing emails when you have given your consent. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

Our newsletter service may process information such as your email address, subscription status and interaction with emails.

Cookies and website analytics

We use cookies and similar technologies to ensure that the website works properly and, where you have given consent, to understand how visitors use the website.

Cookies may be used for:

Essential website functions

Saving your cookie preferences

Website traffic and analytics

Embedded content and third-party services

Marketing and advertising, where applicable

Non-essential cookies should not be activated until the visitor has given valid consent. Norwegian cookie requirements were strengthened from 1 January 2025.

You can change or withdraw your cookie consent through the cookie settings available on the website.

Google Analytics

With your consent, we may use Google Analytics to understand how visitors use the website.

This may include information about:

Pages visited

Time spent on the website

General device and browser information

Approximate geographical location

Traffic sources

The information is used to improve the website, content and user experience.

Embedded content and external links

The website may contain content or links from external providers, including maps, videos, social media platforms, booking services and transport providers.

These services may collect information or use cookies when you interact with them. Their processing of personal information is governed by their own privacy policies.

How long we keep information

We retain personal information only for as long as necessary for the purpose for which it was collected.

Newsletter information is stored until you unsubscribe or withdraw your consent.

Booking and payment information may be retained for the period required under Norwegian accounting and tax legislation.

Enquiries that do not result in a booking are deleted when they are no longer needed, unless there is a legitimate reason to retain them.

Sharing of personal information

We may share personal information with service providers that help us operate our business, such as:

Booking and payment providers

Website and hosting providers

Newsletter services

Analytics providers

Accounting and administration systems

Activity and transport partners when necessary to deliver a booked service

We only share information when it is necessary, legally required or based on your consent.

Your rights

Depending on the circumstances, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of information

Request restricted processing

Object to certain processing

Withdraw your consent

Request transfer of information you have provided

You may contact us at post@xlyngen.no to exercise your rights.

You also have the right to lodge a complaint with the Norwegian Data Protection Authority.

Information security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

Changes to this policy

We may update this privacy policy when our services, website or legal obligations change. The latest version will always be available on this page.

Contact us

Questions about privacy or how we process your information can be sent to:

XLyngen AS
Lenangsveien 2344
9068 Nord-Lenangen
Norway

Email: post@xlyngen.no
Phone: +47 77 71 35 00

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